Meet SLAs faster with proactive problem management
The IT service desk acts as a bridge between the business and the IT department, and the service desk team understands the practical value IT provides for the business. ManageEngine ServiceDesk Plus is probably the help desk tool you’re banking on right now to equip your help desk technicians for a flood of help desk tickets.
Integrating your IT environment with the service desk as the epicenter allows IT admins to gain real-time visibility into your organization’s IT infrastructure. This approach helps streamline incidents, reports, notifications, alarms, and alerts by channeling them through the service desk.
In essence, an IT service desk integrated with a holistic UEM tool bolsters the ITSM team by expanding their boundaries across all IT functions, providing more value to the business.
ManageEngine Desktop Central is one such tool that helps you manage and secure endpoints, such as desktops, laptops, servers, mobile devices like tablets, and point-of-sale devices, from a single console. The Desktop Central – ServiceDesk Plus integration is icing on the cake for IT help desk technicians. Automate patch management, deploy business-critical applications, procure updated inventory information from your CMDB, and more—right from your help desk.