What is Support centre plus?

SupportCentre Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

key features of Support centre plus?

1

Multi-channel support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
2

Request Tracking & Automation

Automates the process of creating, organizing, tracking requests into a seamless process.
3

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units.
4

Account & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
5

Knowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
6

Self-service Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
7

Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
8

Time Tracking & Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.
9

Reports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
more benefits

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & integrations

Lets applications in your organization talk to SupportCentre Plus and exchange data using SupportCentre Plus APIs.

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Melbourne Office
Level 3,480 Collins St
Melbourne VIC 3000
1300512772
Email: info@integralis.com.au
Support Centre & Logistics
Unit 1,12 Network Drive
Carrum Downs VIC 3201
1300512772
Email: info@integralis.com.au
Sydney Office
Level 40,100 Miller St
North Sydney NSW 2060
1300512772
Email: info@integralis.com.au