ManageEngine have worked hard to make their products as easy to use as possible, but this does not mean that you will be able to make the most of your investment in their software without some degree of assistance from local experts.
Integralis is ManageEngine’s Premier Partner in Australia, which means we not only sell software licensing but we can back this up with a full complement of services:
pre-sales
We have implemented hundreds of sites with ManageEngine solutions, across a range of industries, so we know better than anyone what you can (and can’t) do with the software. This means we can properly guide you on the right solutions for you, what you can expect from the product, what your licensing costs will be (and how to keep these to a minimum) and what assistance may or may not be required to implement them.
implementation
Integralis knows the best way to implement every ManageEngine product, and integrate it with other ManageEngine (and external) products. We take a planned and strategic approach to every implementation, whether it be small or large, to ensure that the process is smooth and stress free.
configuration
Integralis knows every feature of every product, and how best to achieve your desired outcomes. This means we can set you on the correct path from day one, and avoid time consuming and costly backtracking when you go down the wrong path.
customisation
Some ManageEngine solutions offer the ability to customise the product to be more customer centric. Integralis can assist with this customisation, 3rd party integration, custom form creation, custom report creation, and more.
training
We consider training an important part of every implementation, so that your ongoing costs in managing a ManageEngine solution are as low as possible. This means we teach you how to administer the solutions on a day-to-day basis, and only need to call on us for advanced work on an as-needed basis. We also offer this service to customers who have self-implemented, or purchased licensing somewhere else, so they can ensure they can utilise the solutions in the best way possible.
health checks
We offer a low cost annual Health Check system to ensure you are getting the most out of your system, and are taking advantage of any updates and feature enhancements on offer.
We can also check your configuration and provide a report on areas where you can get some benefits.
support
If your organisation needs a more hands-on local support offering, Integralis is here to help. Our helpdesk team are fully across the ManageEngine suite of solutions and can assist you with anything from minor issues to major configuration changes. We have a range of local support plans to suit the needs of any customer.
Software-As-A-service
Do you want someone who can host, administer, upgrade, patch and support your ManageEngine solutions for you on an ongoing and pre-emptive basis?
Integralis can provide most ManageEngine solutions in a SaaS model, as well as Cloud Hosted and On-Premise.