What is Service desk plus?

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

ITIL-based key features

1

Incident Management

Gain control of your help desk
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
2

Problem management

Go beyond firefighting
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
3

Change Management

Manage changes with precision
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
4

Service Catalog

Optimize service delivery
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
5

CMDB

Get the bigger picture
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
6

IT project management

Deliver IT projects on time
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
7

Reports

Drive decisions with the right data
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customisable dashboards.
8

Integrations

Collaborate with other IT systems
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!
9

Asset management

Streamline asset management
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
IT help desk software features

Best practice ITSM workflows

Powerful integrations with IT management apps

Smart automation

Extensive reporting capabilities

Codeless

 customisations

Deploy on cloud or on-premises

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Melbourne Office
Level 3,480 Collins St
Melbourne VIC 3000
1300512772
Email: info@integralis.com.au
Support Centre & Logistics
Unit 1,12 Network Drive
Carrum Downs VIC 3201
1300512772
Email: info@integralis.com.au
Sydney Office
Level 40,100 Miller St
North Sydney NSW 2060
1300512772
Email: info@integralis.com.au