Managed Service Providers (MSP), in particular those managing the IT and network infrastructure of their customers, are swamped by the ever-increasing number of privileged passwords. Without appropriate management tools, this can lead to a haphazard style of password management where the administrative passwords – which grant unlimited access privileges on the IT assets – are stored in plain text in volatile sources like post-its, spreadsheets, printouts and text documents; insecurely shared among technicians without relevant protection, leaving the client organisations open to security attacks.
Earning and sustaining the trust of customers is essential for all businesses, more so for MSPs. Lack of proper password management could destroy the very foundation of trust.