Benefits of the OpManager – ServiceDesk Plus Integration

  1. Automatic alarm to ticket creation: When OpManager finds any performance issue, it raises an alarm and the same is raised in ServiceDesk Plus. Once the issue is resolved in OpManager, the corresponding ticket in ServiceDesk Plus gets auto-closed.
  2. Asset synchronization: OpManager discovers devices in a network and they get added as assets in ServiceDesk Plus. Manage IT infrastructure changes by building a logical model of your IT infrastructure in the Change Management Database (CMDB).
  3. Maintenance scheduling: When you disable monitoring for a particular asset during maintenance or repair time in ServiceDesk Plus, OpManager stops monitoring the device. Once the maintenance schedule is over, OpManager resumes monitoring the asset.

Speak to the team at Integralis for a personalised demonstration of OpManager and learn how it integrates with ServiceDesk.