What is ADSelfService Plus?

ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management and single sign-on solution. This solution helps domain users to perform self-service password reset, self-service account unlock, employee self-update of personal details (e.g., mobile numbers and photos) in Microsoft Windows Active Directory. ADSelfService Plus also provides users with secure, one-click access to enterprise applications such as Office 365, Salesforce, and G Suite through Active Directory-based single sign-on (SSO). Administrators find it easy to automate password resets, account unlocks while optimizing the expenses associated with help desk calls.

What problems does it solve?

Analysts state that 30% of helpdesk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease. The program also provides security during self-service password resets through multi-factor authentication techniques.

key features of ADSelfservice plus


Self Service Password Reset Tools

A self service password reset solution that allows an end user to self reset his domain password in windows active directory remotely from a web browser without calling the helpdesk is an essential requirement. A self service password reset and management solution not only reduces the number of help desk password tickets but also enhances the productivity of an end user by averting unnecessary and prolonged waits.

Self Account Unlock tool

Several attempts of incorrect logins forces an LDAP account lockout. Calling a helpdesk technician to unlock your account adds as an additional ticket to the support staff and forces users to wait unproductively until the ticket is attended. ADSelfService Plus software saves users from frustrating and unproductive waits for helpdesk to unlock locked out accounts. This end-user self-service account lockout tool allows users to manage accounts on their own by allowing them to securely unlock their account from a web console by answering a set of validation questions and also without revealing his identity password information.

Password Expiration Notifier Tool

An important aspect of ADSelfService Plus (password self-service software), Password Expiry Notifier looks up the Active Directory for user accounts whose passwords are about to expire and emails the account owners a notification recommending password change. Not just password expiration date, the end-users can also be notified of their account status.

Single sign-on solution for cloud applications

As organizations adopt cloud applications in droves, end users end up having to deal with more and more passwords throughout the day just to complete their work. For effective user identity management, you need to adopt an efficient and secure approach to managing users’ passwords. ADSelfService Plus is an enterprise single sign-on (SSO) solution that provides users with seamless, one-click access to cloud applications. It allows users to access all their cloud applications with just one identity. With ADSelfService Plus SSO, minimize password security issues, increase productivity, and ease identity management challenges, while also enhancing user experience.

Password Synchronizer

ADSelfService Plus's 'Real-Time Password Synchronizer' does - synchronize password/account changes across a range of cloud-based and on-premises applications - in real-time - and provides a unified self-service identity management solution for your business. When a user makes changes to his/her Windows Active Directory password/account using ADSelfService Plus or using any of the native methods in Windows, the changes are automatically reflected in other systems too.

Windows logon two-factory authentication

Delegate administrative tasks concerning AD and Office 365 to non-administrative users by creating custom help desk roles. Select any combination of management, reporting, auditing, and alerting tasks from ADWith ADSelfService Plus' Windows Logon TFA feature enabled, users have to authenticate themselves in two successive stages to access their Windows machine. The first level of authentication is through something they know: their usual Windows credentials. The second level of authentication—something they have—can be through one of the following:
SMS or email-based verification codes,DUO Security,RSA SecurID,RADIUS Authentication and Office 365 and assign them to help desk staff, HR, and other non-admin users.

Employee Directory search

ADSelfService Plus, Windows Active Directory password reset software, provides you as a free bonus feature: a smart corporate directory search, more popularly known in the industry as employee search or people finder. This Active Directory search tool even presents you several filter based 'common search key' options e.g. employee search by email id, to widen your employee search in various domains. Four operators - "contains", "starts with", "ends with", and "equals" - make your employee search as simple as it could get!

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